careermakers: HCL Recruitment for Graduate Engineer Trainee:

Friday, December 1, 2017

Job Role	Graduate Engineer Trainee (GET)
Qualification	B.E/B.Tech
Experience	Freshers
Job location	Chennai
Last date	28 December 2017

Detailed Eligibility:

Candidate should possess a degree in B.E/B.Tech (Hons) from any recognized university
Skills: Infrastructure Management Services (IMS)-Backup-Veritas Net Backup/Backup Exec

Job Description:

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
To update worklogs and follow shift/ escalation process and process compliance
Work on value adding activities such Knowledge base update & self development

How to apply for HCL Recruitment?

Interested and Eligible candidates can apply for this position in online latest by 28 December 2017.

To Apply: Click here

Detailed Eligibility:

Job Description:

To be a conduit between the defined unit and LOB/SDU/Corporate HR on issues| suggestions| etc.
To resolve employee queries/ issues related to operational HR activities using tools such as the SSD [Smart Service Desk] or counsel and guide employees on their HR issues.
To front end or support on disciplinary issues and performance related escalations
To hand hold and counsel employees during the training phase till deployment so as to successfully transition them from student to professional
To implement existing HR HCL policies and processes.

How to apply for HCL Recruitment?

Interested and Eligible candidates can apply for this position in online latest by 21 December 2017.

careermakers